Returns & refunds

Albums and prints made with your photos are created for you. Change-of-mind requests are handled according to the terms agreed for that product and its stage of production.

This does not remove your applicable rights where an item is defective, damaged, incorrect, or materially different from what was agreed.

Open a support request with your order reference, a description of the issue, and the email used for the order. Keep the item and packaging while we review your request.

We may request photographs or additional details. Do not send a return until support has provided instructions and a return address.

After reviewing the issue, we will explain the available resolution, which may include a correction, replacement, or refund as appropriate.

Approved refunds are sent through the original payment method where supported. Support will confirm the amount and expected processing time; your bank or payment provider may need additional time.

Where a project has an agreed quotation or production schedule, its specific terms also apply. Include that reference when contacting us.